Safety, Screening and Insurance

Chauffeurs

• Criminal background check and motor vehicle record review before assignment, re-run on the operator’s published cycle
• Drug and alcohol testing to the standard their jurisdiction requires
• Licensed to the class the state requires for the vehicle they drive, including commercial licences for buses and coaches
• Additional screening for work with minors, and for government and military movements
• Non-disclosure agreements on private-client, talent and executive assignments

Vehicles

• Commercial liability insurance at or above state limits and, for interstate carriage, at or above the federal minimum
• Inspection and maintenance on the schedule the jurisdiction sets, with records retained by the operator
• Child seats supplied and fitted before departure rather than handed over at the kerb
• Wheelchair-accessible vehicles with four-point securement and chauffeurs trained on the specific system fitted

Hours of service

Commercial drivers in the United States are governed by federal hours-of-service rules, and coach work in particular has to be planned around them. We build the driver schedule into the quote, including relief drivers where a day runs long, rather than discovering at 11pm that the coach legally cannot move. It is the least glamorous part of this business and the part that most often goes wrong when it is not planned.

Evidence for your risk team

Corporate accounts can request, for the operators carrying their travellers: chauffeur screening confirmation, licence class evidence, certificates of insurance, and trip-level records showing which vehicle and which chauffeur carried which traveller, timestamped. Under the account agreement these are provided on request rather than on escalation.

What we are not

We are not a protective services company and do not supply armed personnel; where a threat assessment calls for close protection we work alongside your provider or refer you to one. We are not an ambulance service; our medical work is non-emergency transportation and carries no medical equipment or personnel. In a medical emergency, call 911.

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